Brookhaven Supplies Limited · registered in England and Wales
Terms of Service
The conditions that apply when you use the official Brookhaven Supplies Limited website, and what they mean for enquiries, quotations and orders placed with our trade counter.
Who operates this site
Acceptance and site operator
These terms govern your use of the Brookhaven Supplies Limited website. The site operator is Brookhaven Supplies Limited, registered in England and Wales under company number 14325680, with its registered address at 18 Park Place, Earley, Reading, England.
By using the site you accept these terms. If you do not accept them, please do not use the site. The terms apply to every visitor, whether you are browsing product categories, sending a trade enquiry, or checking standards and compliance information before ordering.
Company number
14325680 — registered in England and Wales
Registered address
18 Park Place, Earley, Reading, England
Terms enquiries
Use of the website
You may use this site for lawful purposes connected with your business. You must not use it in a way that damages, disables or impairs the site or interferes with anyone else's use of it.
Content on the site is provided for general information about the products and services we supply.
This covers the written descriptions, category guides and site branding. If you would like to quote or reuse any part of the site, ask us first so we can confirm what is permitted.
Enquiries and quotations
Information on this site does not constitute a binding offer. An enquiry you send does not create a contract; a contract arises only when we confirm your order on agreed terms.
Trade prices are quoted per enquiry and are not published on the site. Any quotation is valid for the period stated in it, so check the validity date before you place an order against it. If you need pricing for a mixed basket of industrial and commercial supplies, send the full list with quantities and we will quote each line.
How ordering works
Send the full requirement
Sizes, grades, quantities and any specification that matters to your job.
Check the validity window
A quotation holds for the period stated in it and no longer.
Product information
We describe products as accurately as we can, but product specifications may change between batches and manufacturers. Where a specification is critical to your application, confirm it with us before ordering.
Images and descriptions are indicative and should not be relied on as an exact representation of the delivered product. This matters most for fixings, fittings and consumables where a supplier may update a component while the part number stays the same.
If a certificate, datasheet or exact dimensional tolerance is part of your project, raise it in the enquiry. Our standards and compliance information explains what we can supply.
Standards and complianceOrders and delivery
Order acceptance, lead times, delivery arrangements and collection are confirmed at the point of order. Lead times depend on whether an item is held in stock or ordered in. Where a stated date cannot be met, we will tell you before proceeding.
Counter hours
Monday to Friday, 9:00 AM – 6:00 PM
Collection can be arranged during counter hours. Delivery is confirmed with the order, not assumed from a website listing.
Limitation of liability
The site is provided on an "as is" basis. Nothing in these terms excludes liability that cannot be excluded by law.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the site. This does not reduce any rights you have under the law of England and Wales.
Nothing here excludes liability for death or personal injury caused by negligence, or for fraud.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Common questions about these terms
Short answers to what trade buyers ask most often before they place an order.
Does sending an enquiry create a contract?
No. An enquiry is a request for information or pricing. A contract arises only when we confirm your order on agreed terms, which is also when lead times and delivery or collection arrangements are fixed.
Why are trade prices not shown on the site?
We quote per enquiry because pricing depends on quantity, specification and current supply. A published list would go out of date and mislead buyers who are planning a project.
Can a product specification change between orders?
It can. Manufacturers and batches vary, so where a specification is critical to your application, confirm it with us before ordering and we will check what is currently available.
Where can I read your other policies?
Our cookie policy explains how the site handles cookies, and our buying guides page collects practical guidance for trade buyers.
Contact
Questions about these terms can be sent to us by email or post. If your question is about an order, an enquiry or a quotation rather than the terms themselves, the trade counter page explains how to reach the right person.
Postal address
Brookhaven Supplies Limited, 18 Park Place, Earley, Reading, England
Company number
14325680