Trade counter · Monday to Friday, 9:00 AM – 6:00 PM
Trade counter and ordering for business customers
Place an enquiry, confirm stock and collect, or set up a repeat account with a UK broadline wholesaler. We answer on lead times before you commit.
How ordering works at Brookhaven Supplies
This page explains how trade customers place orders with Brookhaven Supplies Limited, what account options exist, how collection works, and what to expect on lead times. We are a non-specialised wholesaler registered in England and Wales under company number 14325680, with our registered address at 18 Park Place, Earley, Reading, England. Whether you are placing a first enquiry or setting up a repeat account, start here.
Companies House
Registration 14325680
Registered address
18 Park Place, Earley, Reading, England
Placing an order
How to place an order
Send an enquiry with the product or a close description, the quantity, the specification if it matters, and your required date. That is enough for us to confirm what is in stock and what lead time applies. If you have a supplier reference or part number from a previous purchase, include it. For a first order we will confirm the details back to you before anything is despatched or set aside for collection, so there is no ambiguity about what you are getting.
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Describe the item and quantity
A close description, a part number or a photo is enough. Tell us how many you need and, if it matters, the specification or standard it has to meet.
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Give us your required date
A date lets us check whether the line is one we hold or one we order in, and tells you honestly whether the timing works before you commit.
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We confirm stock and lead time
You get a reply that names what is available, what has to be ordered in, and how the order will be handed over — collection or delivery.
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Nothing moves until you agree
For a first order we confirm the details back before anything is despatched or set aside, so there is no ambiguity about what you are getting.
Collection counter · Reading, England
Collection and the trade counter model
The trade counter exists for buyers who want to confirm stock and collect rather than wait for delivery. It is the same principle that keeps branch-based merchants such as Jewson and Kellaway Building Supplies relevant for same-day trade needs: sometimes the fastest route is to walk in, check what is on the shelf, and take it with you.
If you are collecting, tell us the item and your required date, and we will confirm whether it is available to pick up or needs to be ordered in. This page does not promise instant availability for every line, because that would not be honest for a broadline wholesaler.
Ask about collectionCollection facts
- Collect from
- 18 Park Place, Earley, Reading, England
- Counter hours
- Monday to Friday, 9:00 AM – 6:00 PM
- Confirm first
- Send the item and your date so we can confirm it is on the shelf or has to be ordered in.
- Order enquiries
- [email protected]
Account options
You do not need an account to send an enquiry. For repeat purchasing, an account makes sense because it lets us hold your details, understand your typical order pattern and confirm terms that fit your volume. If your purchasing is occasional or project-based, an enquiry-by-enquiry arrangement works fine. We will not push you into an account structure you do not need. Tell us how often you buy and in what volumes, and we will suggest the simpler option where it fits.
Enquiry only
Buy order by order
Best when your buying is occasional or tied to specific projects. You send the details each time, we confirm stock, price and lead time, and nothing is held on file between orders.
- No paperwork to set up
- Quote given per enquiry
- Collection or delivery arranged per order
Repeat account
Set up a trade account
Worth it if you order regularly. We hold your details and typical order pattern, which makes repeat requests quicker and lets us confirm terms that fit your volume rather than quoting from scratch each time.
- Your details and references kept on file
- Terms discussed against your volume
- Standing lists and repeat items made simpler
Lead times: what to expect
Lead time depends on whether the item is a line we hold or something we order in. Items we hold are typically quicker to confirm and supply than products sourced to order. When you enquire, give us your required date and we will tell you honestly whether it is achievable. If it is not, we will say so rather than take the order and hope.
- Line we hold Quicker to confirm and supply
- Sourced to order Confirmed against your date
- Planned work Order ahead to remove timing risk
- Urgent replenishment Tell us it is urgent so we prioritise
Ordering online versus over the counter
The UK industrial supply market has shifted heavily toward account-based online ordering. RS Group serves maintenance, repair and operations customers through a very broad catalogue, and speed-led operators such as Screwfix have made rapid click-and-collect normal for contractors.
That shift is real, but it has not removed the value of counter service for the buyer who wants to see the item or confirm a specification in person. Our approach uses both: an enquiry route that works remotely, and a trade counter for collection and in-person confirmation.
What you need
Remote enquiry
Over the counter
Confirm a specification
Describe it in writing and we confirm the match before you commit.
Bring the item or a photo and check the specification in person.
Speed on a known item
Fastest when you have a part number or a reference from a previous order.
Fastest when the line is on the shelf and you can take it with you.
Buying at volume
Send quantities and frequency so terms can be agreed against your volume.
Useful for agreeing a repeat arrangement, then ordering remotely after that.
Repeat lines · fixings, PPE, janitorial
Repeat orders and standing lists
Most trade purchasing is repeat purchasing. If you reorder the same fixings, PPE or janitorial items on a cycle, tell us the list and the frequency and we can make the process simpler than re-describing the items every time.
A standing list also makes it easier to spot when a pack size or specification has changed. This is the kind of practical arrangement that keeps a broadline account useful over years rather than one order.
- Send the list and the frequency Start here
- We keep the references on file On account
- We flag pack size or spec changes Before supply
What to bring or send with your enquiry
For a collection
Bring the product description or a photo and your required quantity. A part number from a previous purchase is the fastest route of all.
For a remote enquiry
The same details by email are enough: description or reference, quantity, and the date you need it. We reply with stock and lead time.
If the item is safety-related
For PPE and similar lines, tell us the hazard so we can confirm the right specification rather than a near match.
Enquiries and order confirmation
Email [email protected] with the item and your date. We keep the contact route simple on purpose: one email address that reaches the team handling your order.
Where we are and how to reach us
Our registered address is 18 Park Place, Earley, Reading, England. For enquiries and order confirmation, email [email protected]. If you are local to the Reading area and want to discuss a collection, mention it in your enquiry and we will confirm the practical arrangements.
Registered address
18 Park Place, Earley, Reading, England
Counter hours
Monday to Friday, 9:00 AM – 6:00 PM
Registration
Brookhaven Supplies Limited, company number 14325680, registered in England and Wales.
Honest limits on what we can promise
We do not promise same-day availability across the whole range, because a broadline catalogue includes lines we order in. We do not publish trade prices on the website, because pricing depends on product, volume and account terms. And we do not claim to beat every specialist on technical advice.
What we offer is a straightforward ordering route, a trade counter for collection, and clear answers about stock and lead times before you commit. If a date will not work, we would rather tell you at the enquiry stage than take the order and hope.
Browse product categoriesQuestions trade buyers ask
If your question is not here, send it with your enquiry and we will answer it directly.
Ask a questionDo I need an account to order? Open
No. You can send an enquiry without an account. An account is worth setting up if you order regularly, because it lets us hold your details and agree terms that fit your volume.
Can I collect the same day? Open
It depends on the item. Tell us what you need and your required date, and we will confirm whether it is available to collect or needs to be ordered in.
How do I find out your trade prices? Open
Send an enquiry with the product and quantity and we will quote. We do not list trade prices on the site because they vary by product, volume and account terms.
What should I include in a first enquiry? Open
A description or part number, the quantity, any specification that matters, and the date you need the item. If you are collecting, say so in the same message and we will confirm the arrangement.
Do you deliver as well as offer collection? Open
The trade counter is the collection route. If you would rather not collect, tell us in the enquiry and we will confirm how the order can be handed over before you commit to it.
Start with an enquiry
Send the product, the quantity and your required date to [email protected], or use the contact page. Brookhaven Supplies Limited is registered in England and Wales under company number 14325680, with our registered address at 18 Park Place, Earley, Reading, England. Counter hours are Monday to Friday, 9:00 AM – 6:00 PM.
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